Data Deletion

This page is for anyone who wants Precision InfoTech Limited (“Precision”, “we”, “us”) to delete personal data we hold about them. You can use it whether you are:

• A visitor who contacted us through precisioninfotech.com or requested a quote.
• A client, or someone who works for a client, whose project we have delivered or currently operate.
• A person who messaged a Facebook Page, Instagram business account, WhatsApp Business number, or Messenger inbox that we operate on a client's behalf.
• Someone who connected a Meta or WhatsApp Business account to a Precision product.
• A job applicant or a marketing contact.

One important distinction. When we build or run systems for a client, that client is normally the data controller and we act as their data processor. If your data was collected on a client’s behalf — for example, a message you sent to a business whose WhatsApp number we operate — we will act on that client’s instruction and will forward your request to them without delay, then tell you who they are so you can contact them directly. Our Privacy Policy explains this split in full.

Depending on how you have interacted with us, this can include:

• Contact details — name, email, phone, company, and role.
• Enquiry and project records — briefs, correspondence, requirements, and the business data you asked us to process.
• Billing records — invoicing entity, tax IDs, and payment records processed through our payment provider.
• Meta connection data — WhatsApp Business Account (WABA) IDs, business phone number IDs, access tokens, catalog products, chatbot configuration, and business profile details.
• Conversation data — WhatsApp, Messenger, and Page messages we process on a client's behalf.
• Website analytics — aggregated usage data about precisioninfotech.com.

If you connected a Meta or WhatsApp Business account to us, you can cut off our access at any time directly from Facebook, without waiting for us. This takes effect immediately.

From your Facebook account

• Go to Settings & Privacy → Settings → Business Integrations.
• Find the Precision InfoTech app in the list.
• Select Remove, and tick the option to delete the activity the app posted on your behalf.

Removing the integration revokes the access token we hold and stops any further data flowing to us. It does not, on its own, erase data we already stored — to have that deleted too, send us a request using the next section. We recommend doing both.

Email privacy@precisioninfotech.com with the subject line Data deletion request. There is no charge, and you do not need an account with us.

Please include

• Your name, and the email address or phone number you used with us.
• Which service the data relates to — our website, a project, or a Meta, WhatsApp, Instagram, or Messenger account.
• For Meta-connected data: the WhatsApp Business number, Facebook Page, or Instagram handle involved.
• Whether you want everything deleted, or only a specific set of data.

You can also write to us by post or call us — the details are in How to reach us below. We accept requests in any form; the email route is simply the fastest to verify and action.

Precision operates as a Meta Tech Provider and Business Solution Provider. When you ask us to delete Meta-connected data, we remove the following from our systems:

• The access token and the WhatsApp Business Account (WABA) and phone number IDs linking your account to ours.
• Business profile details we synced from your WhatsApp Business account.
• Catalog products we created or imported on your behalf.
• Chatbot configuration, knowledge base content, and handoff settings.
• Stored conversation history we hold as processor, subject to the client's instructions and the retention limits below.

Deleting data from our systems does not delete it from Meta. Content that lives on Facebook, Instagram, or WhatsApp — your Page, your catalog on Meta’s side, or messages held in Meta’s infrastructure — is controlled by Meta and by the account owner, and must be deleted through Meta’s own tools.

• We acknowledge your request within 5 business days.
• We may ask you to confirm your identity. This protects you — we will not delete an account on the say-so of someone who cannot show it is theirs.
• We complete verified requests within 30 days. If a request is complex and we need longer, we will tell you why before that window closes.
• We confirm in writing once the deletion is done, and tell you about anything we had to keep and why.
• Where we act as processor for a client, we forward the request to them and tell you who they are.

Data is removed from live systems first. Encrypted backups are purged on a rolling cycle, so a copy may persist in backup for a short period after deletion — it is not restored to live systems, and it is not used for any other purpose.

A deletion request is not always absolute. We may need to retain a limited set of records where the law requires it or where we have an overriding legal reason, in line with the retention periods in our Privacy Policy:

• Invoices, payment records, and contract records — for 6 years, for tax, audit, and dispute purposes.
• Records needed to establish, exercise, or defend a legal claim, for as long as that claim is live.
• Anything a court order, regulator, or applicable law obliges us to preserve.

Anything we keep for these reasons is kept only for that purpose. It is not used for marketing, profiling, or any further processing, and it is deleted once the obligation lapses.

• Email — privacy@precisioninfotech.com
• General enquiries — info@precisioninfotech.com
• Post — Precision InfoTech Limited, Jabi, Abuja, Nigeria
• Phone — +234 803 189 4288

If you believe we have not handled your request properly, you have the right to complain to your local data protection authority. In Nigeria, that is the Nigeria Data Protection Commission (NDPC).